System Support & IT Operations

Keep business running 24/7. Our System Support & IT Operations teams stabilize infrastructure, resolve incidents quickly,
and automate routine work so your users stay productive and your platforms remain secure.

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Working With Us

We embed ITSM practices, automation, and monitoring to improve uptime and user satisfaction.

  • System Support Technician
  • Senior IBMi Developer
  • Senior RPG Developer

System Support Technician

Keep users productive and systems running smoothly. Our support technicians quickly resolve issues, automate routine tasks, and follow ITSM best practices to ensure a secure and reliable workplace.

  • Tier 1–2 end-user support for MacOS and Windows, covering hardware, OS, and application issues

  • Troubleshooting and support for Outlook and MS Office (Word, Excel, PowerPoint, Teams)

  • Handling incident, service request, and change management in line with ITSM standards and defined SLAs

  • Endpoint management and automation using Intune (Windows) and JAMF (MacOS), including basic scripting

  • Ensuring security and compliance through patching, backups, access provisioning, and user account management

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Senior IBMi Developer

Modernize and extend AS/400 (IBMi) applications. Our developers improve performance, reliability, and integration while maintaining business-critical workflows.

  • Enhance and refactor IBMi applications (RPG, CL, DB2)

  • Expose services via APIs and integrate with modern systems

  • Performance tuning, batch optimization, and resilience

  • Implement testing, version control, and deployment automation

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Senior RPG Developer

Deliver robust enterprise features on the IBMi platform. Our RPG experts evolve legacy codebases with clean design, strong data modeling, and stable integrations.

  • Develop new RPG/ILE components and maintain critical jobs

  • Data modeling and DB2 optimization for throughput and accuracy

  • Integrations with ERP, WMS, and external services

  • Quality practices: code reviews, unit tests, release management

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System Support & IT Operations

We implement ITSM best practices (incident, request, change, problem), harden endpoints and servers, and build proactive monitoring with clear SLOs/SLAs. With runbooks and automation, we reduce MTTR and prevent repeat issues.

Outcomes include higher uptime, faster service restoration, improved security hygiene, and happier users—at a lower operational cost.

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System Support Technician

Resolve incidents fast, automate endpoint tasks, and uphold ITSM SLAs for a seamless workplace.

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Senior IBMi Developer

Modernize and maintain IBM i applications with reliable integrations, performance, and governance.

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Senior RPG Developer

Deliver stable RPG enhancements and integrations that support mission‑critical operations.

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